We're frequently told that our philosophy is "refreshing," "different," "awesome" and a host of other great words that businesses should strive for, in our humble opinion.

First, a few ground rules:

The customer is NOT always right.  Sorry, but our customer came to us to solve a problem beyond their own abilities.  This relationship implies that we have assumed a responsibility to treat our customer's issue better than we would treat our own.  Treat their equipment with the same care and concern that we would show our good friends.

We don't know the answer to every question.  We are, however, scientists.  We have an obligation to research the problem and provide our clients with the best answer possible if we're to be good adherents to the goal outlined in the previous paragraph.

We're not perfect.  Try as we might, we'd be crazy to think that we can be on top of our game 24/7/365.  Nope, we already know we're going to make a mistake.  That said, we have a great backup plan:  Make it right!  TechLab goes out of its way to give excellent warranties for all services performed.  We don't nit-pick or shift the blame to our clients - we just make it right.  We don't screw up very often, but if we do, you'll be happy to know that we stand behind our work 100%.

Enjoy what we do, or go home.  At TechLab, we're driven by the challenge, not the money.  Our fees pay the bills and allow us to survive, but our primary motivations are different than most business goals:  (A) Develop meaningful relationships with people we might never have met if it weren't for the work we perform; (B) Live to learn.  Learning by book is fine for some, but hands on problem solving is where TechLab excels, (you can be assured that we have an exceptional foundation based on the books...)

In summary, our philosophy puts the customer first - we just arrive at that answer the RIGHT way!